General Terms and Conditions

These General Business and Contractual Terms and Conditions (hereinafter “GTC”) govern the rights and obligations between the Operator of the AlpaCafé Košice facility and the Client (hereinafter “Operator, Client or contracting parties”) for contracts for services concluded at a distance (hereinafter the “contract”).

Art. I. General provisions and definitions

For the purposes of this contract, the Client is any natural or legal person who has completed and submitted a reservation form via online reservation on the website alpacafe.sk and has received a notice of acceptance of the reservation from the operator.

The AlpaCafé Košice facility (hereinafter “alpacafe”) means an establishment operated by the civic association:

O.Z. Alpaca Therapy
Registered office: Zinková 1291/10 04017 Košice – mestská časť Barca
Represented by: Mgr. Suzanne Latránová
Company ID (IČO): 55925936
Registered on: 12 March 2024

Art. II. Subject of the contract

The subject of the contract is the provision of services by the Operator on the basis of an online reservation made via the website alpacafe.sk.

The Operator undertakes to provide the Client with the selected services for the period specified in the reservation form.
The Client undertakes to pay the Operator the price for the services provided.

Art. III. Reservation

Reservations are made via the online reservation form (hereinafter the “reservation”) on the website alpacafe.sk.

The Client chooses from the currently available activities according to their requirements (date, time, number of people, etc.).
To make a reservation, the Client is obliged to fill in all required details truthfully.

After the reservation has been submitted and the price for the services has been paid (see Art. IV), a confirmation of the reservation with a reservation number will be sent to the Client’s e-mail.
The reservation becomes binding once the payment has been credited to the Operator’s account.

Art. IV. Payment terms

The price list of services is published on the website alpacafe.sk.

The Client is obliged to pay the price of the reserved services in full as part of the online reservation via the payment gateway (Tatrapay+).

By entering credit/debit card details and submitting the reservation, the Client agrees to the relevant amount being charged in favour of the Operator.
Accepted cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

The Client authorises the Operator to verify the payment card details with the relevant bank.

Art. V. Change, cancellation and withdrawal from the contract

Changes to a reservation can be made by e-mail or by phone, stating the reservation number. Contact: info@camp-kosice.sk

The Operator is not obliged to accept a change, in particular if capacity or organisational reasons do not allow it. In such a case, the Client is not entitled to compensation for damages.

Cancellation terms:

• Cancellation of a reservation more than 7 days in advance: free of charge
• Cancellation of a reservation 7 – 3 days in advance: 50 % of the price
• Cancellation of a reservation 3 – 0 days in advance or failure to attend: 100 % of the price

The Operator may waive the cancellation fee in exceptional cases (e.g. death, illness) if the Client provides relevant evidence.

In the event of cancellation or withdrawal, the Operator will set off any claims against the amount already paid and refund the difference to the Client’s account within 30 working days. Bank charges are borne by the Client.

The Operator may withdraw from the contract if the Client, despite a warning, violates good morals or the terms of the contract.

Art. VI. Liability

The Operator is not liable for lost or forgotten items on the AlpaCafé premises, nor for damage incurred outside the premises.

The Client is liable for damage caused to AlpaCafé property in accordance with applicable legislation.
The Client is also liable for damage caused by persons for whom they are responsible (e.g. children).

The Client is obliged to pay compensation for damage no later than on the day the service ends.
In the event of late payment, the Operator is entitled to a contractual penalty of 0.1 % per day of the amount owed.

Art. VII. Complaints procedure

This complaints procedure is issued in accordance with Act No. 250/2007 Coll. on Consumer Protection and Act No. 40/1964 Coll., the Civil Code.

The Client has the right to file a complaint about defective services without undue delay. The complaint is made to the responsible staff member, together with proof of purchase (e.g. invoice, order).

After examining the complaint, the manager of the establishment or a person authorised by them is obliged to decide how the complaint will be handled.

General and contractual terms and conditions for participation in events of AlpacaTherapy o.z.

1. INTRODUCTORY PROVISIONS

These General and Contractual Terms and Conditions (hereinafter the “Terms”) govern the rights and obligations of participants (hereinafter the “Participant”) when taking part in activities, events and programmes organised by the civic association AlpacaTherapy o.z., Company ID (IČO): 55925936, with its registered office at Zinková 1291/10, 040 17 Košice – mestská časť Barca (hereinafter the “Organiser”).

The Organiser and, at the same time, the executive chairperson and the person authorised to act on behalf of the association is Mgr. Suzanne Latránová.

2. REGISTRATION FOR AN ACTIVITY

2.1. Registration for an activity is made via the Organiser’s website, by e-mail or by phone.
2.2. By submitting the registration, the Participant confirms that they have read these Terms and agree with them in full.

3. PAYMENT AND CANCELLATION TERMS

3.1. Participation in an event is subject to payment of a fee, the amount of which is stated for the specific activity.
3.2. The fee can be paid in advance by bank transfer or on site in cash, according to the Organiser’s instructions.
3.3. If participation is cancelled less than 24 hours before the agreed date, the Organiser has the right to request payment of the full amount.
3.4. The Organiser reserves the right to change the date or programme due to unfavourable weather, the health of the animals or other unforeseeable events. In such a case, an alternative date or a refund of the fee will be offered.

4. LIABILITY AND SAFETY

4.1. The Participant acknowledges that they take part in the activities at their own risk.
4.2. The Participant is obliged to follow the Organiser’s instructions and to behave with consideration for the animals and other participants.
4.3. The Organiser is not liable for damage caused by inappropriate behaviour of participants or failure to follow instructions.
4.4. Children under 15 may take part in activities only when accompanied by an adult who assumes full responsibility for them.

5. PERSONAL DATA PROTECTION

5.1. The Participant agrees to the processing of personal data for the purpose of organising activities, contacting them and keeping records in accordance with applicable legislation.
5.2. Personal data will not be provided to third parties without the participant’s explicit consent.
5.3. Photos and videos from events may be used for marketing purposes (social media, website), unless the participant asks in advance that they not be used.

6. FINAL PROVISIONS

6.1. These Terms come into force on the day of their publication on the Organiser’s website.
6.2. The Organiser reserves the right to change them; the current version is always available on the website.
6.3. Matters not governed by these Terms are governed by the relevant legal regulations of the Slovak Republic.
6.4 These GTC come into force and effect on 22 May 2025.

AlpacaTherapy o.z.
Mgr. Suzanne Latránová – chairperson of the association
Zinková 1291/10, 040 17 Košice – mestská časť Barca
Company ID (IČO): 55925936